Refund Policy

1. General Provisions

This Refund Policy (hereinafter — the "Policy") defines the procedure and terms for refunds for services provided by the Kendy platform.

This Policy forms an integral part of the Public Offer Agreement.

By paying for Kendy services, you confirm that you have read and understood this Policy.

2. Subscriptions (Kendy Outreach)

2.1. Subscription Cancellation

• You may cancel your subscription at any time via the dashboard or by emailing info@getkendy.com
• After cancellation, services continue until the end of the current paid Billing Period
• Automatic subscription renewal is terminated

2.2. Subscription Refunds

• Cancellation within 7 days of the first Billing Period — 100% refund ("7-Day Guarantee" for new clients)
• Cancellation after 7 days — no refund. Services are provided until the end of the paid period
• Platform outage >48 hours — pro-rata refund for each full day of downtime
• Termination initiated by Kendy (without client fault) — pro-rata refund for the unused portion of the period

2.3. 7-Day Guarantee

New clients are entitled to a full refund within the first 7 calendar days from the first payment, provided that:

• The Platform does not meet the declared functionality
• The client is not satisfied with the quality of services
• The refund request is submitted before the 7-day period expires

This guarantee applies only to the first Billing Period and does not extend to subsequent renewals.

3. One-Time Services (Kendy Recon)

• ICP Report — 100% refund if work has not started. After analysis begins — no refund
• Test Campaign — 50% refund if the campaign has not been launched. After outreach begins — no refund
• Full Market Audit — 100% refund if work has not started; 50% if work has started but not completed. After receiving the report — no refund

4. When Refunds Are NOT Issued

Refunds are not issued in the following cases:

• Services were fully delivered in accordance with the Pricing Plan
• The Client did not achieve desired business results (Kendy does not guarantee a specific number of leads, replies, or deals)
• Account was suspended for violation of the Terms of Use
• The Client provided inaccurate information during registration
• More than 30 days have passed since payment (except for cases of technical failures)
• Email messages were not delivered for reasons beyond Kendy's control (blocking by the recipient's mail provider, invalid address, etc.)

5. Refund Procedure

5.1. How to Submit a Request

1. Send a request to info@getkendy.com with the subject "Refund Request"
2. Include: invoice number or payment date; reason for refund; bank details for refund (IBAN)

5.2. Processing Timelines

• Confirmation of request receipt — 1 business day
• Request review — up to 10 business days
• Fund transfer (if approved) — up to 5 banking days

5.3. Refund Method

Funds are returned using the same method as the original payment (to the same bank account).

In certain cases, by mutual agreement, refunds may be issued to alternative bank details.

6. Pricing Plan Changes

Upgrade to a higher plan: the price difference is calculated pro-rata for the remainder of the current Billing Period; the difference is paid upon transition.

Downgrade to a lower plan: takes effect from the next Billing Period; the price difference is not refunded for the current period.

7. Contact

For refund inquiries: